Romer Labs, a global player in food safety, is a leading provider of diagnostic solutions for the agricultural, food and feed industry. Our broad range of innovative tests and services play a pivotal role in integrated food safety solutions. We develop, produce and market test kits and services for detecting food allergens, food pathogens, genetically ingredients, mycotoxins and residues using state of the art technology. Romer Labs is part of ERBER Group.
Our sales Team in United States of America is facing rapid growth: existing markets still have potential and new markets await us! Do you want to grow too – professionally and personally? Then join our team as
Technical Support Specialist (m/f)
As a real performer you are in charge of the following:
Technical Support Specialist
Responsible for technical and customer support of all products within or across the Food Safety business segment including investigating customer complaints and new product applications.
Responsibilities and Duties:
Provide technical support to customers, sales staff and customer service group including on-site visits.
Develop new application protocols for specific product needs (e.g. validation of new product matrices).
Develop and present technical presentations at industry meetings, seminars and webinars.
Ability to troubleshoot products and design and execute experimental protocols using basic knowledge of chemistry, lab techniques, equipment and computer software as well as properly document results.
Administer the product training program for products under their supervision.
Support new product introductions by supporting R&D through the Design process, validation studies, beta site studies and staff/customer training.
Travel is expected to be about 30%.
Minimum of a Bachelors of Science in related field.
Resent college graduate (with minimal lab experience) required but 1-2 years’ experience is preferred
Working knowledge of quality control and quality assurance programs.
Must have an analytical background with experience in troubleshooting.
Excellent computer and research skills.
Very good written and verbal communication skills.
Ability to troubleshoot issues with products and services
Effectively communicate with others regarding technical product and market issues
Keen awareness of product and technical performance issues
For result-driven Sales Managers with passion for food safety, we are the best place to be. Are you ready?
You will be based in Union (United States of America)
Your type of employment: 40 hours/week, full-time, permanent contract
Based on your classification in our ERBER Group career model, your professional experience and your qualification, we offer you an attractive total compensation package starting at € XX.XXX gross p.a. (full-time incl. fix and variable components)
Are you ready to leave real 'foodprints‘ with us? We are looking forward to your online application.
You have questions? Please contact:Ms Kathy MARRON, +1 302 781 6400
Or visit our website: www.romerlabs.com